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Our guarantee

What is your guarantee policy?

We know that you'll be delighted with your new glasses. If not we'll give you your money back and punish the person who served you. Or you can save this person from their fate and ask them to help you choose a free replacement pair.

So if Mary next door has gone for the exact same frames as you, or John at work says you'd look better in the gun-metal pair, send them back to us within 30 days and we'll sort it out, no questions asked.

Really?

Absolutely, this is a 100%, no quibble guarantee, you just get your money back (or a new pair of glasses). To prove it, here are some unlikely circumstances in which we'd offer you a full refund or a replacement pair of glasses.

The frame doesn't fit"My glasses are more suited to my toy poodle than me!"

It's the wrong prescription"I couldn't read the numbers my optician had written!"

We know that you'll be thrilled with your glasses and that's guaranteed!

What else do I need to know?

When does the 30 day period start?We will stamp your invoice with a date when we put it in the post. The 30 day period will start from this date.

Can I exchange my glasses for a higher priced pair?Absolutely. But we will charge you for the difference in cost.

How do i get a refund or exchange a pair?Simply call our customer service department at 1 888 520 2020 and they will walk you through the process. They are available from 8am to 6.30pm MST Monday through Friday.